Privacy Policy

1. Introduction
Silk Heat respects your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, book our plumbing and heating services, or contact us for advice or information.

2. Information We Collect

Personal Information: Name, contact details (phone, email), address, and payment details when booking services.
Automatically Collected Information: IP address, browser type, cookies, and analytics data on your usage of the site.
Service-Specific Information: Details of your plumbing or heating needs, including booking preferences for boiler installations, servicing, or other gas and plumbing services.

3. How We Use Your Information
Your information is used to:

Fulfill Services: Process bookings, respond to inquiries, and provide plumbing and heating services.
Payment and Communication: Process payments securely and send service updates, confirmations, and promotional communications (with consent).
Improve Services & Website: Analyze site usage, maintain the blog, and tailor information or advice to your preferences.

4. Cookies and Tracking
Our site uses cookies to:

Enable booking functionality.
Enhance user experience and customize content.
Track website analytics for improvements. Users can adjust their browser settings to manage or reject cookies, but this may affect the site experience.

5. Sharing Your Information
We do not sell your personal information. It may be shared with:

Service Providers: For secure payment processing, booking management, and website analytics.
Legal Authorities: If required by law, or to protect our rights or safety.

6. Data Security and Retention
Silk Heat employs security measures to protect your information from unauthorized access. Data is retained only as long as necessary for service provision, legal obligations, or as outlined in this policy.

7. Your Rights and Choices
Under the UK GDPR, you have the right to:

Access, Correct, or Delete: Your personal information.
Withdraw Consent: Opt-out of marketing communications at any time.
Restrict Processing: For certain circumstances.
Complain: File a complaint with a data protection authority if you believe your rights are violated.

8. Blog and User-Generated Content
If you comment or interact with our blog or other content sections, your contributions are public. We may use this content for marketing or informational purposes in line with our Terms & Conditions.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of the site will be considered acceptance of the revised terms.